Pathfinder Health Privacy Policy

Last updated 29 September 2021.

 

1. Overview

Pathfinder Health, Inc. (“Pathfinder”) knows your privacy is important to you and takes its obligation to protect your confidential information very seriously. This Privacy Policy applies to the Pathfinder Website (“Website,” available at pathfinder.health), Pathfinder Mobile Application (“Application”), and Pathfinder content, such as text, graphics, videos, images, information, and other material and data (“Content”). It describes how we collect, use, secure, and share information provided by our users, as well as individuals whose payment details are used to register for the Website and Application.

2. What information do we collect?

Information you provide. You are not required to create a Pathfinder account to gain access to our Website. If you do create an account to access our Application or Content, we may ask for certain information to process your registration, including an email address, phone number, and password. To help personalize your usage of the Application and Content, we may also ask for certain limited demographic information when you create an account, including your name, gender, race/ethnicity, zip code, children’s names, their gender, and their age. You may also have the option to upload a photo of your child(ren) and select your preferences for receiving email and text communications. If you sign in to or connect to our Website, Application, or Content using a third-party service, we may use that service to authenticate you. 

As you use the Application, you will have the option to provide additional information about your child(ren), including but not limited to milestones, behaviors, clinical data, and other information that you may choose to include in your child’s Pathfinder journal.

Data we collect. In addition to the information you provide to us, when you use the Pathfinder Website, Application, or Content, we may also collect and store information about the computer, mobile device, or other devices you use to access our Website, Application, or Content and about how you use them. We may also collect and store information such as your browser type, IP address, language, operating system, unique device identifier, mobile network information including phone number, the date and time of your usage, the content and pages you view and the websites you visited immediately before and after visiting our Website. We may associate your device identifiers or phone number with your Pathfinder account.

We may also collect and store certain information in server logs, including in third-party logs. This may include: (i) details of how you used our Website, Application, or Content, (ii) Internet protocol address, and (iii) device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches.

 

 

3. How does Pathfinder use your information?

We use the information we collect to operate and provide you with the Pathfinder Website, Application, and Content. This includes, but is not limited to:

  • Authenticating your login and processing your payments;

  • Personalizing your Pathfinder experience and customizing factual materials, recommended activities, and developmental screenings for your child;

  • Allowing you to monitor your child’s progress in Pathfinder;

  • Providing customer service and sending confirmations about your account;

  • Sending push notifications to notify you of new screenings or remind you to log journal entries, if you elect to receive them;

  • Protecting our intellectual property or other rights; and

  • Managing and improving our business, Website, Application, and Content. 

 

4. When does Pathfinder share personal information with third parties? 

We may share your personal information in the following ways:

  • Healthcare providers and/or caregivers. As a Pathfinder user, you may elect to add your child’s healthcare provider and/or caregiver to their village and permit them to view the personal information that you have provided about your child. Only after being invited by you, the parent, and signing the Privacy Policy is your healthcare provider or caregiver permitted to view you or your child’s personal information. Please note that Healthcare providers are also bound by Health Insurance Portability and Accountability Act (HIPAA) restrictions that limit how they may use your personal information obtained from Pathfinder.

  • Service providers and agents. Pathfinder may share your information with certain third parties selected by us to help support our operations. These include, for example, services that help us process payments, analyze web traffic, send emails, and track customer service requests. 

  • Compliance with law and law enforcement requests, and protection of our rights. We may disclose your information when we have a good faith belief it is reasonably necessary to (i) meet any applicable law, regulation, legal process, court order, governmental request or other legal mechanism, (ii) enforce applicable Terms of Service, including investigation of potential violations, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) protect against harm to the rights, property, safety of Pathfinder, our users, or the public.

  • Consent. We may disclose your information when we believe we have your consent to do so, such as when you contact customer service and ask us about your account, or when we have the consent of someone we believe is authorized to consent on behalf of you, such as the individual associated with the payment method for your account.

 

Except as stated above, Pathfinder does not give out, sell, rent, or otherwise disseminate personal information from users. However, Pathfinder reserves the right to use aggregated or otherwise non-identifiable information to improve user experience and make clinical improvements to the Website, Application, and Content. By agreeing to this Privacy policy, you give your permission for such future use.

 

 

5. Accessing, Reviewing, and Deleting Your Information

We retain all data indefinitely unless we receive a request from you to have the data deleted. You may request deletion by contacting Pathfinder at the email address listed below and we will make reasonable efforts to accommodate your request.  

 

 

6. Security of Personal Information

The security of your information while using the Pathfinder Website and Application is extremely important to us. We have implemented and maintain reasonable security practices to protect against the unauthorized access, use, modification, destruction, or disclosure of your personal information.

7. Outside the United States Consent to Processing and Transfer of Information

If you access the Pathfinder Website, Applications, or Content outside of the United States, you fully understand and unambiguously consent to the transfer of your personal information to, and the collection and processing of such personal information in, the United States.

 

 

8. Changes to Privacy Policy

Pathfinder may modify this Privacy Policy at any time, effecting upon its posting. Unless otherwise provided by applicable law, your continued use of the Pathfinder Website, Application, or Content means that you agree with, and consent to be bound by, the updated Privacy Policy.

 

 

9. Contact Information

If you have any questions about this privacy policy, you may contact Pathfinder Health at info@pathfinder.health.